6 IMPORTANT QUESTIONS

Frequently Asked Questions About Biohazard Cleanup in Vancouver, BC

  1. How do you recognize a competent bio-recovery company?
    Biohazardous remediation technicians should be professional in attitude and appearance, and be sensitive to the nature of each scene and the people around them. They should work closely with the property representative to reduce the emotional stress related to the scene, discourage publicity and be helpful in assuming as much of the role of dealing with the insurance company as possible.
    As well, a competent company will be knowledgeable of disease, pathogens, sanitizers, disinfectants, sterilants, deodorants, techniques, devices, and regulations to help them to successfully deal with each unique situation.

    Using special equipment, chemicals and protective suits, our specialists isolate, clean, and decontaminate each surface properly. Upon completion, the collected waste is transported for appropriate disposal at a licensed medical waste facility.
     
  2. Are all companies (that claim they do biohazardous work) competent?
    Some companies now advertise that they provide services for trauma and crime scene clean up. However, before you hire any bio-recovery cleaning company, find out what their experience is. For example, do these companies provide the majority of their services in areas such as janitorial, carpet cleaning or fire and flood restoration? If so, are they members of ABRA?
    Some companies may state that they have 20 or more years of experience, but how much of their experience is bio-hazardous cleaning? Very few of these non-ABRA companies have done more than a few clean ups a year. The end result is that your tragedy turns into their training session. Don’t put yourself in a position that will require you to call us after they have left.
  3. Is my Bio-Recovery Technician Qualified?
    Because of the risks inherent with biohazard clean up, provincial and federal regulations and protocols must be strictly adhered to. TSCU not only complies with all provincial and federal regulations and WorkSafe BC protocols, but also with the standards set forth by the Occupational Safety and Health Administration (OSHA) in the United States. The safety of TSCU personnel is paramount, and is proud to state that in the 18 years the company has been operating, we have not experienced a single safety incident or complaint.
  4. What professional organizations specific to biohazardous work should a company belong to?
    The American Bio Recovery Association (ABRA). ABRA is a nationwide non-profit association made up of crime and trauma scene recovery professionals who are dedicated to upholding the highest technical, ethical and educational guidelines of the biohazard remediation industry.
    Membership in ABRA restricts all but the most qualified candidates from becoming members. By combining an in-depth pre-acceptance investigation with on-going education and ethics requirements, ABRA helps to ensure that consumers receive the best possible service from bio-recovery companies that have demonstrated a desire and commitment to reach the highest levels of industry performance.
    TSCU President, Brian Woronuik holds a board position with the American Bio Recovery Association (ABRA) as an International Member at Large for Canada, and TSCU is the only biohazard clean up company in British Columbia that is a member of ABRA.
  5. Are the services covered by our insurance company?
    Many insurance policies will pay for claims involving our services. We will gladly assist you with the claims process so that your insurance company has all the information needed to pay the claim. We can also liaise with your insurance company for you.
    The services we provide are recognized by the insurance industry, and TSCU staff can work closely with your insurance company to assure prompt processing of your claim.
  6. How much do your services cost?
    Until we know exactly what is involved, we won’t know our costs. The biggest factor in calculating our fees is how many technicians the job will need, how long they will be there, and how much biohazard disposal will be needed. We provide estimates on-site, and can begin work immediately and discreetly.
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